Returns & Exchange Policy 

At King Kaftan, every outfit is inspected for quality before it ships. As a ready-to-wear brand, we do not offer amendments or alterations, and we maintain clear guidelines on returns and exchanges to protect product quality and ensure fairness for all customers.

King Kaftan is a ready-to-wear brand. Our size chart is available to guide you before you purchase,  it is important that you order the right size to avoid issues, as our ability to exchange an item depends on the size and category you ordered (see Section 3 below).

We encourage customers to carefully review our size chart, fabric details, and product images before placing an order. Differences in personal preference or expectations after delivery do not qualify for a return or exchange.

1. Eligibility for Returns & Exchanges

• Returns: Accepted within 48 hours of purchase, where the item is unused, unworn, and in its original packaging.
• Size Exchanges: Accepted within 48 hours of delivery, where the outfit is brought in good condition — unworn and in its original packaging — and where the size/category qualifies under Section 3 below.
• Faulty Items: If an outfit arrives faulty or damaged, contact us immediately with detailed proof. Once verified, we provide a full refund or replacement.

All requests must be submitted within the applicable window above. Items brought in for exchange that are not in good condition, or that have been worn, will not be exchanged or refunded.

2. How to Request a Return or Exchange

To get the process started, contact our customer service team via WhatsApp or email to obtain a Return Authorization (RA) number. This number must accompany your returned item.

Your message must include:

• Full name and order number
• Clear photographs of the item received
• A copy of the original receipt or proof of purchase
• A brief description of the issue (for faulty/wrong items)

All requests are subject to review and approval. Returns or exchanges will not be accepted without prior authorization. Items sent back without an RA number may be refused and returned to the sender at the customer's expense.

3. Size-Specific Exchange Rules

Because we are a ready-to-wear brand, our ability to offer a size exchange depends on the size ordered:

• Size XXL: Not eligible for exchange under any circumstances.
• Medium to XL: Eligible for exchange, subject to the trouser-length rule below.
• Trousers — length: Our standard trouser length is 40. If a trouser has been adjusted to a length below 40, it cannot be exchanged. 
• Trousers — waist: Any trouser with a waist size above 42 is not eligible for exchange.

All exchanges under this section still require the item to be brought in good, unworn condition within 48 hours of delivery, as outlined in Section 1.

4. Conditions for Approved Exchanges

To qualify for an exchange, the item must:

• Be unworn and unused.
• Be in its original condition and packaging, with all tags attached.
• Show no signs of wear, damage, alteration, odour, or misuse.
• Be accompanied by proof of purchase.
• Meet the size-specific eligibility rules in Section 3.

King Kaftan reserves the right to decline any exchange request that does not meet these conditions.

5. What Doesn't Qualify for a Return or Exchange

The following situations do not qualify:

Change of Preference

• Change of mind after purchase.
• Preference for a different style after delivery.
• Gifts where the recipient prefers a different item.

Ordering Errors

• Wrong size or colour selected at checkout, outside the 48-hour exchange window.
• Failure to review our size chart or product images before purchase.

Product Expectation Issues

• The outfit appears different from expected, despite the size chart and images accurately representing the item.

Fabric or Texture Concerns

• We do not offer a refund or exchange for complaints about fabric feel or texture, where the item matches the product description and images.

Customer-Caused Damage

• Stains, tears, snags, or damage occurring after delivery.
• Damage caused by improper storage, washing, or handling after delivery.

Late Requests

• Return requests submitted after 24 hours, or exchange requests submitted after 48 hours.

We are a ready-to-wear brand and do not offer amendments or alterations to purchased outfits.

6. Non-Returnable / Final Sale Items

For hygiene and safety reasons, the following cannot be returned or exchanged unless faulty:

• Sale, promotional, or discounted items
• Gift cards
• Any item marked "Final Sale" at the time of purchase

7. Shipping Costs for Exchanges

• Customers are responsible for delivery costs on size exchanges and preference-based returns, both pick up and delivery.
• Where the issue was caused by us (wrong item shipped or a verified defect), we cover shipping costs both ways.

8. Refund Policy

We do not offer refunds for:

• Change-of-mind purchases
• Incorrect size or colour selection reported outside the exchange window
• Fabric or texture complaints where the item matches its description
• Items returned without meeting return/exchange eligibility requirements

Refunds are only considered where an order cannot be fulfilled by us, or a verified faulty item cannot reasonably be resolved through a replacement. Where approved, refunds are processed to the original payment method within applicable banking timelines.

9. Order Cancellations

Orders may only be cancelled before processing begins. Once an order has entered packaging or shipment, we may no longer be able to accommodate a cancellation request.

10. Quality Inspection of Returns

All returned items will undergo inspection by our team upon receipt. If inspection determines that the item has been worn, altered, or damaged, or that the issue reported is not a verified fault, we reserve the right to reject the request and return the item to the customer.

11. Exchange Availability

Exchange requests are subject to product availability. If your requested size or colour is unavailable, we will offer an alternative item, depending on your preference.

12. Policy Acceptance

By placing an order with King Kaftan, you confirm that you have read, understood, and agreed to this Returns & Exchange Policy.

Contact Us

For any questions regarding returns, exchanges, or order issues, please reach out to our customer service team via WhatsApp or email, kingkaftans@gmail.com or +2348096611844