Refund policy

Returns, Exchange & Refund Policy

At King Kaftan, every outfit is inspected for quality before it ships. As a ready-to-wear brand, we do not offer amendments or alterations to purchased outfits, so it's important to review our size chart, fabric details, and product images carefully before ordering.

This policy explains what qualifies for a return, exchange, or refund, how the rules differ for domestic and international orders, and how to start a request.

Quick answer: find your situation below — Domestic Orders or International Orders — then check the size-specific rules before you contact us.

RETURN & EXCHANGE WINDOWS AT A GLANCE

Domestic (Nigeria)

  • Returns: within 48 hours of delivery
  • Size exchanges: within 48 hours of delivery
  • Faulty items: report immediately with proof via email or whatsapp (see contact details)

International (Global)

  • Returns: within 5–7 days of delivery
  • Size exchanges: within 5–7 days of delivery
  • Faulty items: report immediately with proof via email or whatsapp (see contact details)

The extended window for international orders accounts for longer transit times — the clock starts from the date your order is marked delivered, not the date it ships.

DOMESTIC ORDERS (NIGERIA)

Eligibility

  • Returns: accepted within 48 hours of delivery, where the item is unused, unworn, and in its original packaging.
  • Size exchanges: accepted within 48 hours of delivery, where the item is unworn, in good condition, and its size/category qualifies under the Size-Specific Exchange Rules below.
  • Faulty items: contact us immediately with detailed proof; once verified, we provide a full refund or replacement where deemed fit.

Shipping Costs

  • Customers cover delivery costs (both pickup and re-delivery) for size exchanges and preference-based returns.
  • Where the issue was caused by us, wrong item shipped or a verified defect — we cover shipping costs both ways.

INTERNATIONAL ORDERS

Eligibility

  • Returns: accepted within 5–7 days of delivery, where the item is unused, unworn, and in its original packaging.
  • Size exchanges: accepted within 5–7 days of delivery, where the item is unworn, in good condition, and its size/category qualifies under the Size-Specific Exchange Rules below.
  • Faulty items: contact us immediately with detailed proof; once verified, we provide a full refund or replacement where deemed fit.

Customs, Duties & Taxes International customers are responsible for any customs duties, import taxes, or clearance fees charged by their country on delivery. These charges are set by your local customs authority and are outside King Kaftan's control — we're unable to predict or refund them.

Shipping Costs for Exchanges & Returns International customers cover the shipping cost of sending an item back to us for a size exchange or preference-based return, in line with our domestic policy. Where the issue was caused by us — wrong item shipped or a verified defect — we cover return shipping costs.

Note: International parcels held up in customs or delayed in transit do not extend the review window automatically — please contact us if your delivery is delayed so we can note it on your order.

SIZE-SPECIFIC EXCHANGE RULES

These rules apply to both domestic and international orders:

  • Size XXL: not eligible for exchange under any circumstances.
  • Sizes Medium to XL: eligible for exchange, subject to the trouser rules below.
  • Trousers — length: our standard trouser length is 40. Trousers adjusted or ordered to a length below 40 cannot be exchanged.
  • Trousers — waist: trousers with a waist size above 42 are not eligible for exchange.

All exchanges under this section still require the item to be unworn and in good condition, brought within the applicable window above.

HOW TO REQUEST A RETURN OR EXCHANGE

Contact our customer service team via WhatsApp or email to obtain a Return Authorization (RA) number. This number must accompany your returned item — items sent without one may be refused and returned at the customer's expense.

Your message must include:

  • Full name and order number
  • Clear photographs of the item received
  • A copy of the original receipt or proof of purchase
  • A brief description of the issue (for faulty or wrong items)

All requests are subject to review and approval.

CONDITIONS FOR AN APPROVED EXCHANGE

To qualify, the item must:

  • Be unworn and unused
  • Be in its original condition and packaging, with all tags attached
  • Show no signs of wear, damage, alteration, odour, or misuse
  • Be accompanied by proof of purchase
  • Meet the size-specific eligibility rules above

King Kaftan reserves the right to decline any exchange request that does not meet these conditions.

WHAT DOESN'T QUALIFY FOR A RETURN OR EXCHANGE

Change of Preference

  • Change of mind after purchase
  • Preference for a different style after delivery
  • Gifts where the recipient prefers a different item

Ordering Errors

  • Wrong size or colour selected at checkout, reported outside the applicable window
  • Not reviewing our size chart or product images before purchase

Product Expectation Issues

  • The outfit looks different from expected, despite the size chart and images accurately representing the item

Fabric or Texture Concerns

  • Complaints about fabric feel or texture where the item matches its description and images

Customer-Caused Damage

  • Stains, tears, snags, or damage occurring after delivery
  • Damage from improper storage, washing, or handling after delivery

Late Requests

  • Requests submitted after the applicable window above

We are a ready-to-wear brand and do not offer amendments or alterations to purchased outfits.

NON-RETURNABLE / FINAL SALE ITEMS

For hygiene and safety reasons, the following cannot be returned or exchanged unless faulty:

  • Sale, promotional, or discounted items
  • Gift cards
  • Any item marked "Final Sale" at the time of purchase

REFUND POLICY

We do not offer refunds for:

  • Change-of-mind purchases
  • Incorrect size or colour selection reported outside the exchange window
  • Fabric or texture complaints where the item matches its description
  • Items returned without meeting return/exchange eligibility requirements

Refunds are only considered where an order cannot be fulfilled by us, or a verified faulty item cannot reasonably be resolved through a replacement. Where approved, refunds are processed to the original payment method within applicable banking timelines. For international orders, refunds are issued in the currency the payment was made in; your bank may apply its own conversion rate.

ORDER CANCELLATIONS

Orders may only be cancelled before processing begins. Once an order has entered packaging or shipment — domestic or international — we may no longer be able to accommodate a cancellation request.

QUALITY INSPECTION OF RETURNS

All returned items, domestic or international, undergo inspection by our team upon receipt. If inspection determines that the item has been worn, altered, or damaged, or that the issue reported is not a verified fault, we reserve the right to reject the request and return the item to the customer.

EXCHANGE AVAILABILITY

Exchange requests are subject to product availability. If your requested size or colour is unavailable, we will offer an alternative item, depending on your preference. For international orders, alternative items are subject to the same customs and shipping terms as your original order.

POLICY ACCEPTANCE

By placing an order with King Kaftan, domestic or international,  you confirm that you have read, understood, and agreed to this Returns, Exchange & Refund Policy.

CONTACT US

For any questions regarding returns, exchanges, or order issues, please reach out to our customer service team: WhatsApp or Email: kingkaftans@gmail.com or +234 809 661 1844